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John Dowell
BSc (Hons) (Computer Science)
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Background
John’s career began in software development, then assisting businesses in the
exploitation of those information technologies, working in the UK, Europe and Canada.
This progressed to involvement in more business-focused roles in programme, project
and change management. For the last 15 years, John worked for a mid-size UK
management consultancy, where he operated at a senior level in
Finance and Government organisations delivering business transformation projects and
consultancy.
John’s major area of experience is the delivery of change to provide operational
efficiency and service quality improvements, including several successful projects in
commercial, financial and government sectors.
In
his consultancy role, John has worked at senior levels with commercial, financial, and Government organisations to set strategies for improvement, justify priorities and plan major organisational change.
Change Programme Delivery
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the facilitation of public sector Carbon Management programmes in England and Scotland over the last
five years, as a Programme Change Advisor with over 30 organisations, typically identifying and planning
for delivery of 20-30% reduction in “carbon footprint’ of these organisations
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delivered the organisational and process changes
necessary at Sky operational centres in Scotland and at outsourced partners
to meet the changes in strategic priorities of the corporate executive,
specifically in the reduction of customer attrition |
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major role in the team creating a Shared
Service Centre to provide HR, Payroll, Finance, IT services
to the seven UK Research Councils and their 13,000 staff.
Worked with the executive team of the new business to
establish a corporate culture based on customer, service
quality, performance management, flexibility and the
opportunity for growth |
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delivered a number of projects working with senior managers in a central
Government Department over a three year period including an investigation on behalf of the
Department of the opportunities for outsourcing the provision of IS services. This included
analysis and measurement of services being provided and a review of providers and contract options.
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carried out a review of strategy, effectiveness and quality of service
provided by the Information Services Division to its stakeholders in
a Central Government Department
and to NDPBs. The review led to a re-definition of senior roles, responsibilities
and objectives as well as the development of a Balanced Business Scorecard to monitor
performance on an on-going basis |
Strategy Planning & Implementation
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designed and developed new carbon management programme for Carbon Trust specifically relevant to smaller public sector businesses |
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consulted with the CIO at the Bank of Ireland
to develop and deliver a strategy for a group wide approach to Electronic Document
Management service delivery |
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undertook a critical evaluation of the implementation of a new strategic
HR and payroll systems |
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provided on-going
advice to the Telephone Banking team in a project to deliver
a vision for the future of telephone banking for the Royal
Bank of Scotland Group. The vision, a pre-cursor to a
business case for major infrastructure investment, focused
on the needs of the fifteen centres operated by Telephone
Banking whilst considering the likely requirements of the
rest of the group |
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